Where your data sits, who can touch it, how long it stays.
Three questions every provider should be able to answer. Here are ours, before you have to ask.
Location
Storage and processing in Swiss data centres, with location, operator and certifications stated. No transfer to third countries without the client's express written instruction.

Access model
Access on the least-privilege principle, time-limited to the mandate, with two-factor authentication and logging. Named individuals accountable for each mandate.
Retention and deletion
Retention periods are set contractually for each mandate. On expiry, deletion is documented with a record; storage media are erased to a recognised standard.
Sub-processors
A complete, dated list with purpose and location. Changes are announced in advance.
If something happens
Reporting routes, deadlines and contacts in the event of a security incident — including our commitments on notifying you.